Question 1

I am not sure what size I am, can you help?

Accepted Answer

Yes, of course! Our unique rounded design is a generous fit that is unisex and suits most bodies. Starfish & Moss poncho towels come in two sizes:  Regular or Tall.

SIZE CHART(https://www.starfishandmoss.nz/sizechart)

If you're still not sure, we are here to help! If you aren't sure about fit or sizing, we are here to offer advice, measurements and photos, just email us on starfishandmoss@gmail.com.(mailto:starfishandmoss@gmail.com) Please note that each poncho towel is individually cut and constructed by humans so minor variances to measurements can occur.

Question 2

Where do you ship?

Accepted Answer

We're based in Queenstown, New Zealand, and courier all domestic orders. We also ship to any country that accepts DHL Express or Fedex shipments.

Question 3

How long will my order take to arrive?

Accepted Answer

Your towel poncho is made to order by our team with love in New Zealand, so please allow about five working days for your order to be ready to pack.  Bulk orders will likely take a few more days.

Once your order is completed and packed, we offer a range of delivery services starting from 48 hours service within New Zealand to 3-5 days minimum internationally. Check our shipping and returns (https://www.starfishandmoss.nz/shipping-returns)page for more info.

Question 4

Can I return something for a refund?

Accepted Answer

You can always exchange or return your order so long as:
 • The items are unworn, undamaged, in re-sellable condition, and in their original packaging. 
 • Your return request is submitted within 30 days of receiving your original order. 
 • Returned at your cost. 
 • Shipping cost is not refundable.

Question 5

How should I care for my poncho towel to keep it looking great?

Accepted Answer

All ponchos are made using cloth woven the traditional way from 100% organic Turkish cotton yarn by an artisan in Turkey, Our poncho towels come in a range of colours and patterns and can fade if left in direct sunlight. The tassels on the edge (if you've chosen the With Tassels option) are hand-knotted and can occasionally unravel with wear, just re-tie.

Here are a few tips to keep your poncho towels in great condition.
1. Wash your towel before using it for the first time to help the cotton fibers become more absorbent.
2. Use a gentle machine wash at 30 degrees C and avoid using fabric softener as this will decrease absorbency. Your poncho towels will naturally become softer with every wash.
3. To re-knot tassels, simply twist the unraveled threads in a clockwise motion to return to their original state.
4. Lay flat to dry in shade. Prolonged direct sun exposure can fade the colours. 
5. Do not bleach

Treat it gently like a fine sweater rather than old sweats and your Starfish & Moss towel poncho will last for years to come!

Question 6

Is my poncho reversible?

Accepted Answer

Yes, our Haast towel ponchos WITHOUT TASSELS, available in the gold and crimson colors from the West Coast Collection, are designed to be reversible.

FAQ:

Do you have another question?

We'd love to hear it! Send us a message and we will get back to you as soon as we can.

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